Privacy Policy

Neu Healthcare, operating Neu Urgent Care, Neu Family Care, and Neu Hope, respects your privacy. This Privacy Policy describes how we collect, use, and protect non-patient website visitor information on our digital platforms.

Note: For information regarding protected medical and health records (PHI) governed by HIPAA, please review our Notice of Privacy Practices below.

Information We Collect

• Personal Information You Provide: Name, email address, phone number, physical address, and scheduling details submitted via online appointment requests or contact forms.
• Automated Data & Analytics: IP address, browser type, device information, operating system, pages visited, time spent, and referring site headers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and analytical tools to improve user navigation, analyze web traffic, and optimize site functionality.

How We Use Your Information

• To schedule appointments and confirm service requests across our clinic locations.
• To communicate with you regarding service updates or operational changes.
• To analyze traffic trends and optimize website performance.
• To comply with applicable federal, state, and local laws in the State of Michigan.

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (such as website hosting partners and online scheduling platforms) who operate under strict confidentiality agreements. We may also disclose information if required by law or to protect public safety and legal rights.

Data Security

We implement administrative, technical, and physical safeguards designed to secure personal information collected through our online platforms against unauthorized access, disclosure, or alteration.

Contact Us

If you have questions regarding this Privacy Policy, please email info@nuchp.com or call (248) 629-7497.